Outreach and Communication for the Texas Child Mental Health Care Consortium
Multi-faceted, research-based communication planning and strategy to promote the use of child and maternal mental health programs
Overview
The Texas Child Mental Health Care Consortium, established with historic funding by the Texas Legislature, aims to improve access to mental health care across Texas and reduce the impact of untreated mental illness. The Consortium engaged the CHC as a major strategic partner for targeted communication and outreach support and partnerships for three statewide programs:
- Child Psychiatry Access Program (CPAN), a clinician-to-clinician program providing mental health consultation, education, and resource support for pediatricians and other health clinicians. Over 13,000 children are enrolled in CPNA/Peri-Pan as of summer 2024, and nearly 40,000 consultations have been completed.
- Perinatal Psychiatry Access Program (PeriPAN), a mental health consultation program for clinicians serving pregnant and postpartum patients, launched statewide in fall 2023 as an extension of CPAN.
- Texas Child Health Access Through Telemedicine (TCHATT), a short-term mental health care program available to school districts to identify, assess, and address the behavioral health needs of students in grades 1-12. Nearly 70% of Texas school districts are enrolled as of summer 2024, with services available to over 4 million students.
Expertise
- Qualitative research
- Health clinician outreach and academic detailing
- Health communication strategy
- Creative and brand strategy
- Audience-driven, research-based materials and design thinking strategy development
- Video development
- Stakeholder mapping, cultivation, and network leveraging
- Social and digital media campaigns
- Thought leadership
Timeline
YEAR 1 (2021-2022)
- CPAN formative research, region program outreach, and communication plan
- Message and brand development
- Organic social media strategy and content creation launch
- On-demand creative asset development
- CPAN overview video series
- Digital media campaign launch
- Design thinking methodologies to develop user-centered solutions and enhance program effectiveness implementation
YEAR 2 (2022-2023)
- Continued CPAN communication and outreach leadership, support, strategy, and materials creation
- PeriPAN communication strategy, plan development, and statewide program launch support
- PeriPAN overview video series
- Newsletter best practices research
- Stakeholder outreach plan
- Website assessment and revision
- Perinatal Mental Health Toolkit for Obstetric Clinicians creation
- Integration of PeriPAN into existing social media strategy
YEAR 3 (2023-2024)
- Continued CPAN and PeriPAN communication outreach leadership, support, strategy, and materials creation
- Comprehensive rebrand and update to all CPAN/PeriPAN creative materials
- TCHATT formative research, materials audit, and initial strategy development
- CPAN/PeriPAN stakeholder mapping, cultivation, and network leveraging to amplify program reach and impact
- Training regional teams on communication best practices
- In-depth qualitative interviews with program users and experts
- Identifying micro-influencers to engage on social media
Approach
The CHC aims to enhance meaningful use of CPAN and PeriPAN by Texas health clinicians, foster school participation in TCHATT, and strengthen the Consortium's leadership role in the state. This effort seeks to improve access to mental and behavioral health care for women and children amid the national mental health crisis, specialist shortages — especially in rural areas of Texas — and long waits for care statewide.
Our approach to each program starts with a comprehensive discovery phase, reviewing materials and conducting in-depth formative research with stakeholders. This helps us understand program operations, communication strategies, audience insights, and areas for innovation, leading to targeted messaging for health clinicians across specialties, school counselors and staff, parents and students, and potential partners.
We collaborate with program and Consortium leadership from The University of Texas System, Baylor College of Medicine, and 12 medical schools that serve as regional program hubs.
Through continuous evaluation and environmental scans, we highlight program excellence, identify thought leadership opportunities, and adapt to audience needs and program priorities. We provide strategic guidance, execute communication strategies, and produce targeted materials.
Materials
Impact
Our activities have contributed to the following areas of growth for the Texas Child Mental Health Care Consortium from 2021 to 2024:
12
regional program hubs supported
60+
communication materials created
1,613%
growth in LinkedIn followers
8
ongoing program partnerships
104%
growth in CPAN/PeriPan clinician enrollments
24,000+
views of 13 program videos
8,108%
growth in CPAN/PeriPan consults
92%
growth in Facebook followers
300+
stakeholders, influencers, and potential partners identified