Think Tank

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Think Tank

The CHC Think Tank’s collective of interdisciplinary professionals tackles the multidimensional challenges facing healthcare and distills their expertise into practical solutions.
 


 

What we do

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Communication Conundrum? Request Help

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1-on-1 Communication Training

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Team Communication Training

Deep dives

Two female doctors stand together looking over a medical chart.

Empowering Nurse Autonomy

How can healthcare organizations better define nursing roles and responsibilities to promote clinical autonomy without compromising collaborative communication

A photo of a young woman wearing a white blouse sitting in a doctor's office speaking to a nurse.

Bridging Past and Present: Strategies for Compassionate Trauma-Informed Care

How can healthcare providers improve communication to better support patients who may experience trauma-triggered responses during care?

Safety Planning with Parents of Students That Express Suicidality

Safety Planning with Parents of Students That Express Suicidality

What communication strategies can mental health providers use to discuss safety planning with parents of students that express suicidality?

Navigating the Conflictual Patient-Clinician Relationship

Navigating the Conflictual Patient-Clinician Relationship

How can the clinician best navigate the use of uncivil, manipulative, and physically disruptive behavior that can occur among people who are ill, particularly when they feel disregarded?

Health and Persuasion deep dive

Health and Persuasion

How does it feel to know your healthcare team might be trying to persuade you? How can clinicians use persuasive techniques without being perceived as being coercive?

COACH Program


Enrolling in the Communication Optimization and Compassion in Healthcare (COACH) program enhances clinician communication skills, decreases clinician burnout, and increases patient satification.

Enroll now
Meet out health communication coaches
Read about the impact COACH has made


 

Recent publications

Kleiss, I., Kortlever, J., Karyampudi, P., Ring, D., Brown, L., Reichel, L., Driscoll, M., Vagner, G. (2020). A Comparison of 4 Single-Question Measures of Patient Satisfaction. Journal of Clinical Outcomes Management, 27(1). https://www.mdedge.com/jcomjournal/article/216218/business-medicine/comparison-4-single-question-measures-patient

Menendez, M., van Hoorn, B., Mackert, M., Donovan, E., Chen, N., Ring, D. (2017). Patients With Limited Health Literacy Ask Fewer Questions During Office Visits With Hand Surgeons. Clinical Orthopaedics and Related Research, 475(5). https://journals.lww.com/clinorthop/abstract/2017/05000/patients_with_limited_health_literacy_ask_fewer.3.aspx

van Hoorn, B., Menendez, M., Mackert, M., Donovan, E., van Heijl, M., Ring, D. (2019). Missed Empathic Opportunities During Hand Surgery Office Visits. HAND, 16(5). https://journals.sagepub.com/doi/10.1177/1558944719873395